Customer Care
care
Will my jewelry tarnish or fade?
Our pieces are designed for everyday wear and are made to last. They are tarnish-resistant, but like all jewelry, proper care will help maintain their shine over time.
Is the jewelry waterproof?
Yes, our jewelry is waterproof and suitable for everyday use. However, we recommend avoiding prolonged exposure to chemicals such as perfumes or cleaning products to preserve the finish.
Is your jewelry hypoallergenic?
Yes, our jewelry is made from high-quality materials and is safe for sensitive skin.
What materials do you use?
Our jewelry is made from 925 sterling silver with a 14k gold-plated finish.
How should I care for my jewelry?
To keep your jewelry in the best condition, store it in a dry place and avoid contact with harsh chemicals.
Do you offer a warranty?
If your item arrives damaged or defective, please contact us and we’ll make it right.
Can I wear my jewelry every day?
Yes. Our pieces are designed for everyday wear; lightweight, comfortable, and easy to style.
Our pieces are designed for everyday wear and are made to last. They are tarnish-resistant, but like all jewelry, proper care will help maintain their shine over time.
Is the jewelry waterproof?
Yes, our jewelry is waterproof and suitable for everyday use. However, we recommend avoiding prolonged exposure to chemicals such as perfumes or cleaning products to preserve the finish.
Is your jewelry hypoallergenic?
Yes, our jewelry is made from high-quality materials and is safe for sensitive skin.
What materials do you use?
Our jewelry is made from 925 sterling silver with a 14k gold-plated finish.
How should I care for my jewelry?
To keep your jewelry in the best condition, store it in a dry place and avoid contact with harsh chemicals.
Do you offer a warranty?
If your item arrives damaged or defective, please contact us and we’ll make it right.
Can I wear my jewelry every day?
Yes. Our pieces are designed for everyday wear; lightweight, comfortable, and easy to style.
Orders
Can I change or cancel my order?
We process orders quickly to ensure fast delivery. If you need to make a change, please contact us as soon as possible. Once your order has been processed, we may no longer be able to modify it.
I didn’t receive a confirmation email
Please check your spam or junk folder first. If you still can’t find it, contact us and we’ll resend your confirmation.
Can I track my order?
Yes. Once your order has been shipped, you’ll receive a tracking link by email.
We process orders quickly to ensure fast delivery. If you need to make a change, please contact us as soon as possible. Once your order has been processed, we may no longer be able to modify it.
I didn’t receive a confirmation email
Please check your spam or junk folder first. If you still can’t find it, contact us and we’ll resend your confirmation.
Can I track my order?
Yes. Once your order has been shipped, you’ll receive a tracking link by email.
PAYMENT
Which payment methods do you accept?
We accept all major payment methods, including iDEAL, Klarna, credit card, and Apple Pay.
Is my payment secure?
Yes, all payments are processed through secure and encrypted connections.
We accept all major payment methods, including iDEAL, Klarna, credit card, and Apple Pay.
Is my payment secure?
Yes, all payments are processed through secure and encrypted connections.
SHIPPING
How long does shipping take?
Orders are typically delivered within 1–2 business days in the Netherlands and 3–5 business days internationally.
Do you offer free shipping?
Yes, we offer free shipping on orders above €75.
Which countries do you ship to?
We currently ship within Europe. If your country is not listed at checkout, feel free to contact us.
Orders are typically delivered within 1–2 business days in the Netherlands and 3–5 business days internationally.
Do you offer free shipping?
Yes, we offer free shipping on orders above €75.
Which countries do you ship to?
We currently ship within Europe. If your country is not listed at checkout, feel free to contact us.
RETURNS
Can I return my order?
Yes, you can return your order within 14 days of receiving it.
How do I return an item?
Simply contact us via info@dilancollective.com and we’ll guide you through the return process.
Are returns free?
Return shipping costs are the responsibility of the customer unless the item is faulty.
Yes, you can return your order within 14 days of receiving it.
How do I return an item?
Simply contact us via info@dilancollective.com and we’ll guide you through the return process.
Are returns free?
Return shipping costs are the responsibility of the customer unless the item is faulty.