Shipping policy

Shipping Policy

All orders are processed within 1–2 business days. Orders are not shipped or delivered on weekends or holidays.

If we experience a high volume of orders, shipments may be delayed slightly. We will notify you via email if there is a significant delay.

Shipping costs are calculated at checkout.

Estimated delivery times:

Please note that delivery times are estimates and may vary depending on your location and the carrier.

Once your order has been shipped, you will receive a confirmation email with a tracking number.

Dilan Collective is not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances.

Please make sure your shipping address is correct.

If an order is returned due to an incorrect or incomplete address, the customer is responsible for the reshipping costs.

If your package is lost or arrives damaged, please contact us at info@dilangold.com within 7 days of delivery.

We will work with the carrier to resolve the issue.

For international orders, customs duties and taxes may apply and are the responsibility of the customer.