Customer service
care
Will my jewelry tarnish or fade?
Our pieces are designed for everyday wear and are made to last. They are tarnish-resistant, but like all jewelry, proper care will help maintain their shine over time.
Is the jewelry waterproof?
Yes, our jewelry is waterproof and suitable for everyday use. However, we recommend avoiding prolonged exposure to chemicals such as perfumes or cleaning products to preserve the finish.
Is your jewelry hypoallergenic?
Yes, our jewelry is made from high-quality materials and is safe for sensitive skin.
What materials do you use?
Our jewelry is made from 925 sterling silver with a 14k gold-plated finish.
How should I care for my jewelry?
To keep your jewelry in the best condition, store it in a dry place and avoid contact with harsh chemicals.
Do you offer a warranty?
If your item arrives damaged or defective, please contact us and we’ll make it right.
Can I wear my jewelry every day?
Yes. Our pieces are designed for everyday wear; lightweight, comfortable, and easy to style.
Our pieces are designed for everyday wear and are made to last. They are tarnish-resistant, but like all jewelry, proper care will help maintain their shine over time.
Is the jewelry waterproof?
Yes, our jewelry is waterproof and suitable for everyday use. However, we recommend avoiding prolonged exposure to chemicals such as perfumes or cleaning products to preserve the finish.
Is your jewelry hypoallergenic?
Yes, our jewelry is made from high-quality materials and is safe for sensitive skin.
What materials do you use?
Our jewelry is made from 925 sterling silver with a 14k gold-plated finish.
How should I care for my jewelry?
To keep your jewelry in the best condition, store it in a dry place and avoid contact with harsh chemicals.
Do you offer a warranty?
If your item arrives damaged or defective, please contact us and we’ll make it right.
Can I wear my jewelry every day?
Yes. Our pieces are designed for everyday wear; lightweight, comfortable, and easy to style.
To order
We believe that a product should be made for you. As a result, we pay a lot of attention and time to the design and production process. The t-shirts are embroidered by hand, which gives us the opportunity to personalize. This also applies to all print options for the other garments. Do you want an adjustment? Contact us and we will discuss the options. For example, you could choose a different color.
Did you accidentally place the wrong order? Or do you want to change your delivery address? Then please contact us. The fastest way is via Whatsapp. This way we can change or cancel the order before the package has left the door.
Pay
You can pay securely with iDEAL, credit card (MasterCard and Visa), Bancontact and Bitcoin, among others.
Studio Mama is in favor of innovative development and therefore offers Bitcoin as a means of payment. We don't just offer it, we motivate it. You always get a 15% discount on your order when you choose Bitcoin as a payment method.
SHIPPING
Bitcoin payments go through Coinbase. After you have chosen Coinbase as payment method, you will see the amount in BTC and the wallet address. You can immediately copy this to transfer the amount from your wallet. Once the transaction is complete, you will receive a confirmation by email.
When you pay with Bitcoin, you always get your purchase amount back in Bitcoin with a return.
To send
We try to ship all orders within 1 working day with track and trace via PostNL and DHL. You will receive a track and trace code by email. Please note that most of the products are handmade. Sometimes this can cause delays. You will always be kept informed of your order.